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FAQ's & TERMS

You've Got Questions, We've Got Answers

WHAT SHOULD I EXPECT ON THE DAY OF THE TOUR

 

You will be joining other passengers in the comfort of our Tour Bus, unless you have booked a private tour in which case the entire vehicle will only be your party.  The tour will originate from the first winery (upon availability, the address to be given to you by our representative at Uncorked & Toasted after the reservation is made). There are two different tour times to choose from. Our early tour at 11 am or our afternoon tour at 12 pm. We will spend approximately one hour+ at each location to allow for a relaxed tasting and the opportunity to enjoy an additional glass of wine if you so choose. We will return to the *First Winery* at approximately 4 pm-5 pm, depending on which tour you book. So, pick up and drop off are at one of our fabulous wineries. Respectively, to stay on schedule, WE HAVE A STRICT ON TIME POLICY. We will do our best to allow time for each guest to arrive. However, if a guest(s) is late at pick up, they may meet us at the second winery.

 

WINERY ETIQUETTE

 

The purchase of wine club memberships, bottles, or cases is highly encouraged. Ask questions and get to know what makes each winery special. Tours are meant to be educational and help you develop your knowledge of wine and the winemaking process. Wineries have the right to refuse service to anyone they may feel has over-imbibed, at their own discretion.

 

HOW IS THE TOUR CONDUCTED?

 

As you enter each winery, your driver will escort you to the tasting room and introduce you to your tasting host. Guests are encouraged to taste and ask questions at each winery to discover what makes each unique. If you enjoy a particular wine, feel free to purchase a bottle (or case!) and we will be happy to load it in the bus and make sure it arrives home safely with you.

 

CAN YOU PICK US UP?

 

Doorstep pickup is available for private parties in the Temecula, Murrieta, and the Lake Elsinore area for a small fee for parties of 10 or more. For doorstep pickup, please select the add-on option at booking and/or send us an email after booking for pricing and to arrange.

 

WHAT IS THE CANCELLATION POLICY?

 

Reservations are paid in advance for all tours. If you change your tour date within 21 days of your scheduled tour, you will receive a credit in the form of a gift certificate from Frazier Transportation for 100% of your paid reservation amount. This gift certificate can be used within 12 months of the date issued by you or anyone you choose. No refund in any form will be issued for "no-shows" or cancellations made the day of the tour.

If the tour is canceled by the operator for any reason, a refund will be provided. Tours will be operated rain or shine unless the operator feels conditions are unsafe.

WHAT ARE THE TERMS AND CONDITIONS?

Every single passenger on the bus must be 21 years old as of the date of the tour with absolutely NO exceptions. Minors and/or children are not allowed on the bus even if they are accompanied by an adult. If someone makes a reservation and is found to be under 21 years old at the presentation of identification the day of the tour, they will not be allowed to board the bus and no refund will be issued. Should any passenger "make a mess" on the bus, they will be charged a $300 cleaning fee to be charged to the booking credit card.

WHERE SHOULD WE PARK?

There is a large parking lot available at the winery. Park your vehicle and hop on our bus. We'll bring you back to your car at the end of your tour. You will be given the exact winery and parking location upon booking.

PRIVATE TOURS

To keep this tour private, we require a minimum of 12 guests, however if you do not meet the minimum requirement, you may purchase the empty seats for $75 per seat.  This assures you have the bus all to yourselves. Our bus holds 12-13 people comfortably, depending on the group.

ARE GIFT CERTIFICATES AVAILABLE?

 

Absolutely! Please email us at support @uncorkedntoasted.com and we will assist you

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